We comply with the Consumer Protection Law in the State of Kuwait, which allows customers to request a return within 24 hours for underwear items as an exception, and within 14 days for all other products from the date of receipt.

Eligibility for Returns

To be eligible for a return, the item must be:

• In the same condition as received

• Unused and unworn

• With original tags and packaging

• Accompanied by proof of purchase

How to Start a Return

To request a return, contact us at:
📧 ope@carenmore.co
📞 +965 99002886

Returns sent without prior approval will not be accepted.

Return Process

• Within Kuwait: Once your return request has been approved, we will arrange to collect the item through our branches. After inspecting the product and confirming that it meets the return eligibility requirements, a full refund will be processed in accordance with our approved refund policy.

• Outside Kuwait: If approved, we will send a return shipping label and instructions.

Return Fees

If the return is due to a change of mind and there is no defect or issue with the product, a return fee may apply.

Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns for:

• Perishable goods

• Personalized or custom items

• Personal care products

• Hazardous materials

• Sale items or gift cards

Refunds

After we receive and inspect the returned item:

• If approved, the refund will be processed to your original payment method within 10 business days

• Refund is issued after product inspection

• If more than 15 business days have passed after approval, contact us